Ordering and Shipping

Welcome to the Reap and Sow website. Below is all the information you need for ordering and shipping. We want you to feel happy and confident your order will reach you in perfect condition! If you have any further questions in relation to shipping, please contact us and we’ll be happy to help.

HOW DO I ORDER?
All orders are done through PayPal. Select your items by adding to cart and specify a shipping country. Then press update total and your shipping amount will appear and be added to the total of your order. You can remove an item or update quantity in the cart at any time, just press update total. When done, proceed through to checkout and you will be directed to PayPal.
If you are not ready to finalise payment you can click back and continue shopping.

DON’T HAVE A PAYPAL ACCOUNT?
That’s ok, you can pay with your credit or debit card through PayPal also.
We accept Visa, MasterCard, Discover, or regular account payments through PayPal.

HOW SECURE IS THIS STORE?
All payments are processed via PayPal's secure online payment facility. The buyer's information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.

CAN I PAY VIA DIRECT DEPOSIT?
If you are not comfortable paying with a credit card, we will happily accept a direct deposit. Please contact us with your order and we will organise payment via direct deposit.

WHAT ARE YOUR SHIPPING TIME ESTIMATES?
We deliver Australia wide using standard and Express Post. We choose to send registered post for some items to track your postage easier so your order arrives safe and sound and can be located at any time. All items are dispatched within 48 hours. We use Australia Post for all our deliveries so depending on where it is being shipped to within Australia, please allow between 2-10 weekdays for delivery.

Orders placed on a weekend or public holiday will be processed on the next business day.

DO YOU SHIP INTERNATIONALLY?
Yes we do! Just nominate the country you wish your order to be sent to and shipping will be calculated when you update your order.Parcels are shipped using Registered Post International (Airmail). International parcels can take up to 3-10 working days depending on the destination.
Due to the many different postal services used around the world we can’t guarantee a time, but if you haven’t received your goods within 14 days please send us an e-mail and we will do our best to follow it up for you.

Any customs or import duties are levied once the package reaches its destination country and are beyond our control and any additional charges in that country will be the recipients responsibilty.

REFUNDS/RETURNS
Each item we send is packaged with care and in perfect condition. If the item arrives damaged please contact us immediately to organise return. Unused orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are unfortunately non-refundable). Used and/or final sale items cannot be returned.

COLOUR
This will vary from screen to screen so please be aware there may be slight differences from the product.

ARE YOU ENVIRONMENTALLY FRIENDLY?
Reap and Sow is committed to being as environmentally friendly as possible. The handmade products we stock are printed on 100% recycled paper and using environmentally friendly water-based inks or silk-screened by hand using water-based inks.

SOME EXTRA INFORMATION ABOUT US:
Here at Reap and Sow our priority is to keep our customers happy and deliver them the goods they desire. If for any reason you are unhappy with any part of your dealings with Reap and Sow please let us know and we will do our best to come to a happy solution.

Finally, thank you for shopping at Reap and Sow, we hope you enjoy our products.